Knowledge base

TINKRR is a parent-controlled AI reasoning coach for kids ages 4–18. Our goal is to help children build real reasoning skills in a safe, transparent way—without giving full answers, doing homework for them, or helping on tests. Parents have full visibility: chat logs, alerts, session limits, and controls. We teach scaffolding and micro-steps; we refuse homework completion and exam help. No ads, no selling of child data. There is also TINKRR Schools for districts and classrooms (Clever sign-in, staff dashboards, crisis alerts to counselors—not parents). Family product contact: contact@tinkrr.ai. Schools billing: billing@tinkrr.ai.

TINKRR offers: - Parent dashboard: Today's reasoning & spelling metrics, chat logs (read-only; retention by plan), notification settings, child account management, daily time limits, learning games toggles, shared children / co-parent merge (Explorer+), Parent Playbook (Explorer+), badges & family quests (Family+), leaderboards (Family+). - Child experience: Chat with "Parent visibility: ON", session timer, optional voice mode (Family+), in-chat learning games when enabled (quiz, flashcards, true/false, spelling), coding workspace with live preview (Family+ / Schools), badges/challenges, character shop with tickets (Explorer+). The AI gives hints and steps, never full answers. Homework completion and exam help are refused; answer-seeking may be logged as integrity events parents can see. - Integrity & safety: Homework/answer-seeking coaching (no full answers); urgent safety emails on every plan; Family, Family+, and Household show integrity insights on the dashboard. Severe safety content may be restricted from parent chat view and routed for review. School-rostered students route crisis alerts to staff (counselor/principal), not parents. - Privacy: Encryption in transit and at rest; we do not sell or share child data for ads. Parents complete identity verification (online check or manual ID review) before children fully use the product.

Family plan tiers (priced per household, not per child): | Plan | Price | Owned child slots | Highlights | | Free | $0 | 1 | 10 msgs/day (20 words), 2-day chat history, live scores in chat, urgent safety emails only | | Explorer | $12/mo | 1 | 20 msgs/day, 5-day history, weekly email, Parent Playbook, message child, shared children, learning games, 1 upload/week, character shop — no voice, no badge belt | | Family | $25/mo | 2 | 30 msgs/day (60 words), 25-day history, daily+weekly email, voice 6 min/day, coding workspace, badges/challenges/family quests, leaderboards, integrity insights | | Family+ | $35/mo | 3 | Everything in Family + a third child slot | | Household | $60/mo | 6 | 100 msgs/day (250 words), unlimited chat history, voice 8 min/day, coding workspace, 10 uploads/week, same badge/quest/leaderboard features | Yearly billing ≈ 2 months free. Shared children do not count against owned-child slots. Billing: Parents choose a plan during onboarding or under Settings → Plans. Sometimes all family plans are free for a limited time—if checkout is not available, email contact@tinkrr.ai. Gift cards are available from the Gift TINKRR page when paid plans are live. Schools & Enterprise use custom annual / purchase-order billing — see Schools section; contact contact@tinkrr.ai.

Public: Home, Pricing, About, Sign up, Login, Forgot password, Privacy, Terms, Knowledge base (/kb), Leaderboard, Gift TINKRR, Status, Schools. Parent after login: Dashboard (metrics, children, reset limit, more-time & password-reset requests, message child), Parent Playbook (Explorer+), Chat logs, Badges, Leaderboards, Daily/weekly summaries, Settings → Children (share codes, co-parent merge), Notifications, Voice, Security (authenticator, passkeys, password reset email), Plans, Leaderboards settings. Onboarding (new parents): Welcome → verify identity → add child (create or redeem share) → preferences (timezone, learning games, daily limit) → voice → notifications → choose plan → leaderboards (Family+) → complete. Child: Main chat (learning games when enabled), Voice, Play (edu game from chat), Badges, Challenges, Leaderboards, Character shop (Explorer+), Spelling test. Schools: Schools home, student login, staff login, Clever Library, school dashboard (roster, teachers, schedule, report cards, counselor, billing, settings). Support: Saying "talk to a human" in support chat can escalate to a person on the team.

Family roles: - Parent: Signs up with email/password (must confirm 21+ and terms) or Google. Login via email login link or one-time code, Google, or passkey; optional authenticator app. After signup they complete onboarding (identity verification, add owned or shared children, preferences, voice, notifications, plan). - Child: Created only by a parent (onboarding or Settings → Children)—not on the public Sign up page. Parent sets kid username and optional email. Child logs in with username/password (or email) or passkey. Parent can suspend/reactivate from Settings → Children. - Shared / co-parent: Still a parent account. Redeem a per-child share code (View or Edit) or a merge-household code (all children, one family quest/leaderboard). Explorer or higher required for the owner to generate codes. Up to 2 sharers per child for per-child shares. To invite another parent, use shared children or co-parent merge (Settings → Children). Older second-parent links can still be removed there if present. Schools roles (separate product): - Staff: district admin, principal, teacher, counselor, board — set up by the district or Clever; sign in on the Schools staff login page (Google or email login link). - Students: added via roster CSV, Clever, or Clever Library; sign in with Clever, Google, or badge (+ optional 4-digit PIN) on the school site or Schools student login.

Can't log in (parent): Use "Email me a login link" or a one-time code on the Login page, Google, or a passkey. If two-factor authentication is on, complete the authenticator step. Check spam for the login email. Can't log in (child): Use kid username or email and the password the parent set. Passkeys work if set up. Check the child is not suspended (parent: Settings → Children). Forgot password (child): Use Forgot password and choose the child option (kid username or email). Children without a real email notify the parent on the dashboard; children with email get a reset link. Parent can also set a new password in Settings → Children. Forgot password (parent): Prefer login link or passkey on Login. Parents can also request a password reset email from Dashboard → Settings → Security. Child account suspended: Parent goes to Settings → Children, finds the child, and reactivates (unsuspend). Daily time limit reached: Child sees they've used today's limit. Parent can "Reset limit" on the Dashboard, or the limit resets at midnight in the parent's timezone. Child can "Request more time"; parent grants or denies on the Dashboard. Request more time: Parent sees the request on Dashboard and can grant (e.g. 15–60 min) or deny. Shared children: Owner on Explorer or higher opens Settings → Children → owned child → Shared access → Generate share code (View or Edit). Codes expire in 48 hours and work once. Other parent: Settings → Children → Add shared child (username + code), or during onboarding. Max 2 active sharers per child. View = chats, alerts, message child. Edit = day-to-day control except generating codes / managing sharers. Shared parents can Leave share; only the owner revokes others. Co-parent merge households: Owner on Explorer or higher uses Settings → Children → Co-parent: merge households — email invite or generate a merge code. Both accounts become one family (combined children, one family quest, shared leaderboards). Distinct from per-child share codes (which keep households separate). Badges not showing: Full badge belt, weekly/monthly challenges, and family quests need Family, Family+, or Household on the child owner's plan. Free and Explorer show live reasoning/spelling scores in chat only. Badge print email: Child taps "Ask parent to print"; parent gets an email with a print-ready link. Check spam; enable individual quest / badge emails in Settings → Notifications. Voice mode not working: Requires Family, Family+, or Household. Parent enables AI/parent voice in Settings → Voice. Child uses voice in chat or Voice mode. Check microphone permissions. Daily voice minutes: 6 (Family/Family+) or 8 (Household). Learning games missing: Explorer or higher, and the parent must enable learning games for the child. Games are quiz, flashcards, true/false, and spelling in chat. Chat or page not loading: Refresh, try another browser, clear cache. Confirm the correct website (e.g. app.tinkrr.ai). Mobile may have fewer features than desktop. Payment or subscription: Manage plan under Settings → Plans when paid billing is live. If plans appear free or checkout is unavailable, email contact@tinkrr.ai. Gift cards: Gift TINKRR page. Schools billing: billing@tinkrr.ai. School student can't log in: Find the school on Schools student login or the school site; try Clever, Google, or badge (+ PIN if the school requires it). Staff use Schools staff login. Identity verification stuck: Parents finish Verify identity in onboarding or from the Dashboard (online check or manual ID review). Children cannot fully use the product until the parent is verified.

Plan availability: - Free & Explorer: Kids see live reasoning and spelling score badges in chat during the day. No printable badge belt, no weekly/monthly challenges, no family quests. - Family, Family+, & Household: Full badge system — weekly challenges (2 at a time), monthly challenges (1 at a time), badge belt, family quests (2+ learners), leaderboards, and badge print emails. What badges are: Badges reward learning habits built from chat activity — reasoning quality, spelling, follow-up questions, topic breadth, explaining in your own words, session streaks, and more. Each badge has a name, tagline, and artwork on the child's badge belt. Locked badges show a preview with a lock until earned. Individual badges (examples): - Thinker — strong reasoning score on learning days (weekly) - Curious Cat — good follow-up question depth (weekly) - Word Wizard — strong spelling on message days (weekly) - Deep Diver — back-and-forth coach conversations (weekly) - Chat Champion — active chat sessions across the week (weekly) - Streak Starter — chatted every day in the week (weekly) - Own Voice — explained ideas in their own words (weekly) - Reasoning Master — sustained reasoning through the month (monthly) - Topic Explorer — explored varied subjects through the month (monthly) - Spelling Superstar — excellent spelling through the month (monthly) - Bright Star, Question Quest, Spellbound, Idea Spark, Voice Valor — additional weekly badges - Topic Trailblazer — varied subjects through the month (monthly) - Marathon Learner — chatted every day of the month (monthly) Challenges: - Each active child on Family plan and above gets 2 weekly challenges and 1 monthly challenge. Challenges rotate; recently earned badge types are avoided for about 8 weeks. - Thresholds adapt to the child's age tier (early 4–6, young 7–9, middle 10–12, teen 13–18). - Progress is tracked per calendar day in the parent's timezone. - When a challenge completes, the matching badge is awarded and parents can get an email (if "Individual quest completed" notifications are on). Where to see them: - Child: Badges, Challenges, and live score badges in chat. - Parent: Dashboard → Badges. Awards & celebrating: - Earning a badge adds it to the belt permanently for that child. - Plus levels: After every belt badge is earned once, challenges cycle again with tougher targets (+1 through +++++). At +++++ on every badge, the child earns the printable TINKRR Trophy. - Children can ask a parent to print; parent gets an email with a print-ready link. - Parents can enable/disable emails for individual and family quest completion under Settings → Notifications. Leaderboards (Family plan and above): - Private family leaderboard ranks learners by badges, reasoning, spelling, and quest progress. - Optional public family leaderboard and shareable Leaderboard Cards — configure under Dashboard → Settings → Leaderboards.

Family quests are monthly team goals for households with 2 or more active learners on a Family, Family+, or Household plan. How they work: - One family quest runs each calendar month. Templates rotate (Family Squad, Harmony Circle, Legendary Learners, Family All-Stars, Bridge Builders, Unity Crew, Torch Bearers). - Every active child must hit minimum daily reasoning and spelling targets on learning days, AND the family's combined score must reach the team target. - Progress appears on Dashboard → Badges and on each child's badge/challenge views. - Completing the quest awards a special family badge; parents may receive a "Family quest completed" email. Requirements: - Child owner's plan must be Family, Family+, or Household. - At least 2 active learners on that parent's Badges view (owned and/or shared children that appear there). - Uses the child owner's timezone for day boundaries. Tips: Check Dashboard → Badges mid-month. Prefer consistent short sessions — daily targets are per learning day.

Two ways to involve another parent (Explorer+ on the owner's account; Free cannot generate codes): 1) Per-child share codes (households stay separate — no merged family quest/leaderboard): - One-time codes that expire in 48 hours. - Settings → Children → owned child → Shared access → Generate share code (View or Edit). - Other parent: Settings → Children → Add shared child (kid username + code), or during onboarding. - Max 2 active shared parents per child. - Shared children do NOT count against the invitee's owned-child plan limit. Permissions: | Capability | Owner | Shared View | Shared Edit | | View chats, metrics, alerts | Yes | Yes | Yes | | Message child from dashboard | Yes | Yes | Yes | | Suspend, time limits, uploads, reset limit, grant more-time | Yes | No | Yes | | Edit profile and password | Yes | No | Yes | | Generate codes / manage sharers | Yes | No | No | 2) Co-parent merge households (all children on the owner's account): - Settings → Children → Co-parent: merge households — email invite or generate merge code. - Both accounts become one family: combined children, one family quest, shared private leaderboard, one public leaderboard entry. - Invited parent gets dashboard access to every child on the owner's account (View or Edit as chosen). Other rules: - Shared parents see chat logs in the child owner's timezone. - Safety and transactional emails go to owner and active shared/co-parents when notifications are enabled. - A parent can own children AND have shared children. - Shared parents can Leave share; only the owner revokes other sharers or manages merge.

TINKRR Schools is a district/classroom product separate from family signup. What it includes: - Branded school sites (e.g. yourschool.tinkrr.ai) - Clever sign-in and Clever Library teacher pilot - Staff roles: district admin, principal, teacher, counselor, board - CSV roster import, badge login (+ optional student PIN), schedule, report-card review and export - Crisis alerts go to designated staff (not parents) for school students - Counselor mental-health alert queue - Purchase-order / invoice billing (billing@tinkrr.ai); custom annual contract — separate from family plans - School logo, favicon, and branding How districts start: Contact contact@tinkrr.ai for Schools & Enterprise. Teachers can pilot via Clever Library on the Schools site while IT prepares full Clever setup and school sites. Student login: Schools student login or the school site — Clever, Google, or badge (+ PIN if required). Staff login: Schools staff login — Google or email login link. Staff dashboard: roster, teachers, schedule, report cards, counselor, billing, settings. Google Sheet roster sync is coming soon; CSV and Clever are available now.